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We Are Live - Community Feedback

1K views 6 replies 3 participants last post by  LBR 
#1 ·
Dear Community Members,

We are excited to announce that we are live on our new forum platform! We’ve worked hard over the last several months with a leading design and product firm to deliver a cleaner, faster and more engaging experience for you. Our goal is to provide modern design and technology to make the site run faster, smoother and more reliably. All of the valuable content within the community is still here, even though the layout may look different.

A Consistent Experience Across All Devices
The site is optimized for all screen sizes, including mobile. All features are available and ready to use on all devices.

Speed and Reliability Are Key
No one should have to wait for information. This site has been built to be much faster and more reliable, period.

New Homepage Experience
Your home page now features the most active forums, trending discussions, featured showcases, and top contributing members. This will help keep you up to date on what’s happening in your community and eventually become a very personalized experience for our members with all the great content you love surfaced effortlessly for you.

Search
We have introduced new search algorithms, powered by an industry-leading AI platform, that will help you find information faster. We plan to roll out new features to continue improving search, and to power many additional areas of the forum.

Due to the volume of content, our search platform may take some time to complete indexing. During this process, you may see a limited number of posts until indexing has been completed. We appreciate your patience.

Easy to Use and Navigate
We have made the design clean and simple to use. Near the upper right-hand corner of the community, you will see navigation icons.

The first icon is for what’s new on the site.

Clicking on it, by default, will take you to new unread posts. On that page, you can click on additional tabs as well, such as Popular, if you prefer to view active topics.

Clicking the list icon next to “NEW” will bring you to the full forum listing.

You can also navigate by clicking the 3 vertical dots.

Clicking on your avatar will give you a drop-down menu for all things related to your account.

Dark Mode
We have introduced Dark Mode. One of our favorite features allows you to access the site with a power-saving, and easier on the eyes dark mode. You can access it in the drop-down menu under the 3 vertical dots.

Save Bookmarks
Now you can save your favorite discussion threads and posts! Bookmarks are a handy way to remember and easily find great content or stuff you want to read later.

We also wanted to make it easier for new users to understand the lingo of forums. We have cleaned up various language to more commonly recognized phrases including:
  • Following - Thread subscriptions, and Watched are now known as Following
  • Conversations – Private Messages or PMs are now conversations and can be accessed from the user avatar drop-down in the main navigation
  • Showcase – Showcase is designed for users to "showcase" items/projects through the use of uploaded images, text descriptions and custom content categories. It’s a way to visually and textually provide detailed information on the content you wish to share. The showcase would be similar to a catalog, whereas the gallery would be like a photo album. It can be accessed from the drop-down menu with the 3 dots.
These are just a few of the great new functions and features to try on the site. Take a tour and look around! If you have any questions, please check out the HELP section for some quick FAQs about the new platform - Help Section

Please let us know what you think about the new experience. Your feedback is important to us.

Thank you all for your support during this amazing journey!
 
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#2 ·
I will be here during your transition to the new platform, to help with any questions, help with navigation or how to do things, and to listen to your feedback so please don't hesitate to holler at me. I want to help.

I do want to take a moment to introduce myself. My name is Cricket. When I was born, my father told his friends I was the ugliest baby he had ever seen, and that I sounded just like a cricket (I was born with the hiccups.) so yes, I have been Cricket for 58 years now. I live just outside of San Antonio, Texas. I spend most of my time off out in nature and exploring the back roads. During late autumn when it starts to finally cool down, I disappear from the world for a bit for camping trips and hiking.

Please don't be afraid to explore and test out things to see how they work on the site.

Although you can certainly use the "insert image" icon to upload an image to your post, you can also just drag and drop it to the text editor or even copy/paste it into there!
64527

You can easily share videos just by adding the URL directly into the text editor!



Gif links from sites like giphy.com will display automatically just by adding the gif URL directly in the text editor. Try it!



I am also a huge fan of the dark mode for the community. What is your favorite feature?

We will be seeing weekly updates (approximately) to the site which are largely based on community feedback so we absolutely want to hear your feedback!

I have worked with VerticalScope for 5 years but I have worked with forum communities for closer to two decades.I won't always know the answers to your questions, but I can find someone who does, as needed. ;)

- Cricket
 
#3 ·
How To Find New Posts

Near the upper right-hand corner of the community, you will see navigation icons.

The first icon is for what’s new on the site.

Clicking on it, by default, will take you to new unread posts.

On that page, you can click on additional tabs as well, such as Popular, if you prefer to view active topics. You can also mark all as read.

- Cricket
 
#4 ·
Wow - what a change :unsure: but not one that seems to be working well for me. A lot of unwanted graphics and slow page changes. Thought it was a compatibility problem with I.E. so tried Firefox -same thing. Went to "dark mode" but didn't stick - next time I signed in it was back to "white mode". Think I've figured out the reason for the change - the new format allows for more marketing (new side bar). Just like in TV marketing, it started off real slow then the need for more ($$) kicked in and nowadays you have almost as many tv commercials as featured product. Will it ever stop or do we just accommodate the ever increasing need for "mo money" till EOT? In summary, the old program, from a viewers standpoint, was just fine.
 
#5 ·
We will be seeing weekly updates (approximately) that are largely fueled by community feedback. While that doesn't mean we can action every request, it does mean we are actively listening to the feedback and sharing it with the developers.

Currently, the site is optimized for modern browsers that support display on devices ranging from desktop to tablet to mobile. Internet Explorer and Microsoft Edge have some limitations across devices but we are working on finding ways to improve compatibility while maintaining as much of the function and design as possible.

You shouldn't be seeing the issues you mentioned.

Can I get more information from you?

Which device are you using to access the site? Is it fully updated?
Which operating system are you using? (Windows 10, etc.) Is it fully updated?
Is your browser fully updated?

- Cricket
 
#6 ·
How To Save (Bookmark) Threads Or Posts

This is a great option for those times when you want to save a thread to come back to later. At the bottom of the post, you will see “save”. Click on it.

Once you click on it you can add any notes to remind yourself and then simply click to save.

When you are ready to find the saved bookmarks again later, from the navigation, near the upper right-hand corner, click on your avatar to open the drop-down menu and select “bookmarks”.

- Cricket
 
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