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9,767 Posts
Discussion Starter #1 (Edited)
Many forum issues are client side browser problems and can be remedied easily. I have listed a few free downloads and instructions for cleaning your systems. You can run one at a time or all of these until your problem is removed :banana:

Always Backup First

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
  • Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

Please download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.

Please download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
  • Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
  • -- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on each one and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

Next run ESET.
Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

Lastly ... Empty your temp folders using TFC (Temporary File Cleaner)

Please download TFC by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. (TFC will close ALL open programs including your browser!)
  • Double-click on TFC.exe to run it. (If you are using Vista or later OS, right-click on the file and choose "Run As Administrator".)
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway allowing Windows to load normally (not into Safe Mode) to ensure a complete clean.
A couple other programs I use regularly are CCleaner and Malwarebytes, both of these have free versions. Auslogics has lots of free downloads and two great programs called BoostSpeed and Defrag. There should be trail versions of these available if not free.

Flyer :headbang:

Super Lead Moderator
3,809 Posts
WOW, how little I know.......
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9,767 Posts
Discussion Starter #7 (Edited)
More deep cleaning :saber: :AR15firing:

Another cleaner: download aswMBR ( 4.5MB ) to your desktop.

  • Double click the aswMBR.exe icon, and click Run.
  • When asked if you'd like to "download the latest Avast! virus definitions", click Yes.
  • Click the Scan button to start the scan.
  • Choose No to use Virtualization Technology
  • Choose Yes to downloading Avast definitions
  • On completion of the scan, click the save log button, save it to your desktop.
To be certain there are no more Rootkits left please run one more tool.

Download Malwarebytes Anti-Rootkit from HERE to your Desktop.

  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt

8,221 Posts
Kaspersky tools are excellent. I suggest running the Kaspersky security scan and Kaspersky PC Cleaner, especially if you run Windows 10.
The Kaspersky virus removal tool can be downloaded here.

Kaspersky Free Tools

8,221 Posts
Also if your system is really buggy, open the command promp (cmd.exe).
Type cd\ hit enter.
Type sfc /scannow
If issues exist, automatically fix, if not, replace corrupt files with good copies.


  • You must be logged on as a member of the Administrators group to run sfc.exe.
  • If sfc discovers that a protected file has been overwritten, it retrieves the correct version of the file from the systemroot\system32\dllcache folder, and then replaces the incorrect file.

Other command line commands: https://technet.microsoft.com/en-us/library/cc754340(v=ws.11).aspx

2,229 Posts
Kaspersky tools are excellent. I suggest running the Kaspersky security scan and Kaspersky PC Cleaner, especially if you run Windows 10.
The Kaspersky virus removal tool can be downloaded here.

Kaspersky Free Tools
Thanx for these links...I had to use this virus scanner on the wife's laptop last year to eradicate a stubborn bug that AVG couldn't touch...
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